Please note that since we are a wholesaler, there is a minimum order amount of $999. We DO NOT sale to retail customers.

We have a step-by-step guide on how to placing your order with So High Extracts:

1. Create an account by clicking the “login/register” button or click here: https://sohighextracts.co/my-account
2. Fill out the necessary information and we will email you once your membership has been approved.
3. Once you’ve been approved, you should get an email with your login credentials.
4. Head back over to https://sohighextracts.co/my-account and login.
5. You are able to see the products you are interested in ordering by going to https://sohighextracts.co/shop/
6. Choose the desired product(s), pick your quantity then click “Add to Cart”.
7. When you have finished picking out your desired products, and are ready to checkout, press on the checkout icon, that will be redirected to the view cart page.
8. Take a look to see if everything is right, if coupon codes are available, enter in the code and hit apply coupon. Whenever you are ready press prooceed to checkout button.
9. You will then need to fill your billing info.
10. Once all the required fields are filled, click “Proceed Checkout”.
11. Once at the “Checkout Confirmation page” you will be provided your order number and instructions on sending a payment via Interac E-transfer. Orders will only be processed after the payment has been received.
12. Once the payment has been collected, our facility will process the order and will be shiped out the following business day. You will recieve a email with a Xpresspost tracking number. Congratulation you have now placed your order with sohighextracts.co.

If we receive your order and Interac E-transfer by our 1pm PST cutoff time, your order will ship that business day. If we receive your order and payment after 1pm PST, your order will ship the next business day.

Orders placed on the weekends or holidays will be sent out the following business day.

Unfortunately, we do not!

Our Flat Rate is $99. We offer Free Shipping on all orders $1999+.

We DO NOT issue refunds or exchanges on any product.

If you have a defective item please email us with the attached pictures/ videos that support your claim within 48 hours of receiving it.

If you are eligible for a refund, it will be by store credit.

We have the right to deny claims that are not brought to our attention in a timely matter.

• XpressPost $20 – Canada Post Xpress 2 business days to most parts of Canada.
• Orders over $150 – Free Express Post shipping.

Your delivery is always guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address)

Once you’ve have finished placing your order, the next step is to send an Interact E-transfer. The order will be kept on-hold until we have received a payment. If we do not receive your payment within 2 days, your order will be canceled.

For some information on sending an E-transfer, please contact your bank or visit: http://www.interac.ca/en/interac-e-transfer-consumer.html

Once the Interac E-transfer has been sent, it could take up to an hour for us to receive an email notifying us of your payment. The payment will be pending until we have collected the E-transfer.

If a friend or family member is sending the E-transfer on your behalf, they must include the order number. Otherwise, we won’t be able to match up the order and your order won’t be processed.

If this is the case:

1. the postal worker put it in the wrong mailbox or
2. A postal worker will scan in all the packages saying it was “delivered” and spend that day and/or the next day delivering it. From Canada Post, the investigation involves contacting the addressee to confirm delivery and to better understand what the person has done so far to track their package.

Please do the following before contacting Canada Post if you experience this problem:

1. Check with the front desk
2. Mail room or Community Mail Box
3. See if you neighbour has it, or check around your property In rare cases, a delivery scan is entered into the system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received
4. If the tracking shows it was delivered, we will not be able to send a replacement or give any sorts of refunds.

If you’re tracking your package on Canada Post’s website and it has not updated, your package is missing a scan, however, it is uncommon to happen. Most often, members get their packages on time or a day later. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office.

A signature is required for all orders $1000+ and if you do not want this option, please leave a note that says “No Signature Required, please”.

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it is most likely because the employee incorrectly entered the wrong digit/letter; this can cause a routing error and subsequent delay of 1-2 days.